INTRODUCTION

The Technical Support Section is one (1) from three (3) main sections under the Center for Knowledge, Communication & Technology 9PPKT), Health Campus. The roles of the Technical Support Section are to provide technical services, acquisition, distribution and management of ICT equipments. Other than that, it also functions in managing assets, website and multimedia management.

OBJECTIVES

The Technical Support Section is one (1) from three (3) main sections under the Center for Knowledge, Communication & Technology 9PPKT), Health Campus. The roles of the Technical Support Section are to provide technical services, acquisition, distribution and management of ICT equipments. Other than that, it also functions in managing assets, website and multimedia management.

The next objective is to ensure that the assets are managed following the procedures outlined by USM.

SCOPE

  1. Technical Support
  2. ServisDesk and Customer Service
  3. Assets
  4. Smart Cards
  5. Websites

SHORT FORMS/ACRONYMS

  • PPKT :     Center for Knowledge, Communication & Technology
  • SD     :     ServisDesk
  • PTJ :       Centers for Responsibility

AIMS

The Technical Support Section provides the following services;

  1. Manage new applications/replacements and maintenance of ICT equipments from Centers for Responsibility (PTJ) in Health Campus which were applied through ServisDesk (SD)
  2. Manage ICT equipment complaints dockets from Centers for Responsibility (PTJ) in Health Campus which were applied through the ServisDesk (SD).
  3. Manage the Hotline (1111) and Customer Service counter.
  4. Manage the periodical Maintenance of ICT equipments in USM.
  5. Manage new applications/maintenance and websites of Centers for Responsibility (PTJ) in Health Campus.
  6. Manage the multimedia application for official events of Centers for Responsibility (PTJ) in Health Campus.
  7. Manage PPKT assets in terms of observation, policy and documentation.
Pusat Pengetahuan Komunikasi & Teknologi (PPKT)
Universiti Sains Malaysia, Kampus Kesihatan
16150 Kubang Kerian, Kota Bharu, Kelantan
 
Tel : +609-767 3000  Faks : +609-767 1060

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